Terms

Returns/Refunds/Cancellations:

All of our products are made-to-order, by hand in our Brooklyn workshop.  As a result, we cannot accommodate returns, refunds or cancellations.  All sales are final.  No returns, no refunds, no cancellations.

Delivery Service - White Glove and LTL Freight

Contact us for delivery options and price estimates. Please allow approximately six to eight weeks for delivery of your order.

Each Wax Rax product is hand delivered fully assembled to your location using a white glove delivery service. Our delivery team will bring your purchase into your location (including up to two flights of stairs), unpack it and remove the packaging materials.

Customers are responsible for inspecting merchandise in the presence of the delivery specialists.

Insured LTL freight is also available for customers who do not require premium white glove service. 

Right to Cancel:

We reserve the right to cancel any order at any time.  We will provide prompt and full refund for any cancelled order.

 

 

 

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